Shipping Policy

Essential Shipping Info:

  • Order Cut-Off: Orders placed by 15:00 GMT are processed the same business day.
  • Processing Timeline: Orders take 0-2 business days (Monday through Friday) to process.
  • Shipping Estimate: Once dispatched, packages arrive within 5-9 business days (Monday through Friday).
  • Complimentary Shipping: All orders within the United Kingdom qualify for free shipping.

How Orders Move Through Our System

After placing your order, you’ll receive a confirmation email signaling that we’ve begun processing it. Processing takes 0-2 business days, though timing may vary during busy seasons. When your package ships, we’ll provide tracking information so you can monitor its journey.

Once processing concludes, your order is dispatched. Standard delivery occurs within 5-9 business days, but timing may vary based on the destination, courier schedules, and other logistical factors.

We’re delighted to offer free nationwide shipping on all orders across the United Kingdom, regardless of size or value.

We parter with trusted delivery companies such as Roayal Mail, DHL or Evri.

In Case of Delays

If your order hasn’t arrived after the expected timeframe, don’t worry. We recommend waiting an additional 3 business days (Monday - Friday) before reaching out. After that period, email us at support@leli-bub.com, and we’ll investigate promptly.

Order Cancellation Policy

Need to cancel? Email us at support@leli-bub.com as soon as possible. Orders can usually be canceled before processing or shipping begins. Once an order is in process or has shipped, cancellations are not possible, and you’ll need to use our return procedure after delivery.

Damaged or Wrong Items

If an item arrives damaged or isn’t what you ordered, we apologize for the inconvenience. Despite careful checks, mistakes can happen. Please email us clear photos of the issue, including any packaging concerns, at support@leli-bub.com. We will review your case and quickly arrange a replacement or correction to make it right.

Contact Information

Customer Support Hours:
Monday to Friday: 9:00 to 17:00 GMT

E-mail: support@leli-bub.com
Phone Number: +447429987927

Store Name: Leli Bub

Business Address:
8 Penton Pl
London SE17 3JT
United Kingdom

Warehouse Address
K Lesu 505
252 44 Psáry-Dolní Jirčany
Czech Republic